Faq

How does your online tailoring service work?

Our service follows a simple 6-step process:
1.You select your preferred tailoring style online
2.Choose a convenient home visit slot
3.Our agent visits your home for measurement, customization & fabric pickup
4.Experienced tailors stitch your outfit
5.We deliver the stitched garment to your doorstep
6.Free alteration support if needed

How do I select the design or style?

You can browse and choose from a variety of styles available on our platform. You can also customize the design during the home visit with our agent.

How do I book a home visit?

After selecting your style, you can choose your preferred date and time slot for a home visit directly on our platform.

What happens during the home visit?

Our trained agent will:
Take accurate body measurements OR measure using your best-fitting existing garment for better accuracy
Discuss style preferences and customization
Collect the stitching material (fabric)

Do I need to provide the fabric?

Yes, currently customers are required to provide their own stitching material. Our agent will collect it during the home visit.

Who will stitch my clothes?

Your garments are stitched by experienced and skilled tailors who specialize in different styles and fittings.

How long does it take to complete the stitching?

Get your perfectly stitched outfit delivered within just 4 days from the home visit.
For more intricate or customized designs, timelines may vary slightly. Any changes will be clearly communicated in advance.

How will I receive my stitched clothes?

Our agent will deliver the finished garment directly to your home at the scheduled time.

What if the fitting is not perfect?

We offer free alteration support to ensure your satisfaction.
Customers are requested to check the fitting at the time of delivery or raise an alteration request within 24 hours of delivery.
If any issues are found:
Our agent will visit your home
Pick up the garment
Get the necessary alterations done
Redeliver the corrected outfit

How does the payment process work?

We keep payments simple and convenient:
A small advance is paid during the home visit (measurement & fabric pickup)
The remaining amount is paid only after delivery, once you receive your stitched outfit

What payment methods do you accept?

We offer multiple convenient payment options for your ease 😊 You can pay using UPI (Google Pay, PhonePe, BHIM), credit/debit cards (Visa, MasterCard, Maestro, Amex), net banking from major banks, and mobile wallets, so you can choose the method that works best for you.

Can I reschedule or cancel my booking?

Yes, you can reschedule or cancel your booking within the allowed time window. Please check our cancellation policy for details.

Is there any extra charge for home visits?

Any applicable visit charges (if any) will be clearly mentioned at the time of booking.

Do you offer urgent or express stitching services?

Express stitching service is coming soon!
We’re working on introducing faster delivery options to serve you even better.

Is my fabric safe with your service?

Absolutely. We ensure proper handling, tracking, and care of your fabric throughout the process.

Can't find answer to your question?

Have a specific design in mind or a unique request? Our customer support team is here to help you get the perfect fit. Reach out to us anytime!

Contact Us